We GUARANTEE 3 hour response time to network emergencies.
As a client of ours under contract, we guarantee to respond to a network crash within 3 hours (including travel time) of your call if not sooner. We also offer Remote Monitoring to prevent problems before they interfere with your business.

Prevention of computer problems.
Unlike other support companies who profit from failures in your environment, our purpose is to prevent computer problems from escalating into expected downtime, data loss and other interruptions in your business.

We are far less expensive than hiring full-time computer support staff.
It is very difficult to attract and retain an engineer at the level needed to maintain and support a sound networking environment, not to mention expensive. By outsourcing your support to us, we can save you thousands on hiring, salary, and benefits and still provide the appropriate level of expertise warranted by the situation.

We listen first, and offer solutions second.
We listen to you explain the concern, check the symptoms and diagnose the situation. We offer our proposed remedy, but will also provide options and the risks associated with each. We work with you as a team to resolve the matter.

We guarantee to provide you with the most-cost-effective solution to your problem.
As a business, we understand the importance of keeping overhead costs to a minimum. That’s why we require that all of our engineers/technicians are trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary.

Our Call centre speak English, not in Technical jargon.
For your organization and ours to build a successful relationship, we must be able to communicate and understand each other. Our team is taught to use easy-to-understand analogies when explaining computer concepts. We want to make sure you understand the issue, as well as the options so you can make informed decisions based on your priorities and budget, not because we are trying to keep you in the dark by dazzling you with acronyms.

Depending on the complexity and nature of the project, we schedule system upgrades and fixes after business hours to save you costs in lost productivity.
System upgrades, fixes and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our team to perform this work after hours so there is minimal interruption to your normal business activities.

We give flat rate project pricing.
Unlike other computer support companies that give you an estimate with an hourly rate for “unexpected circumstances”, we offer our existing clients one flat rate for a project and guarantee to deliver your solution without charging a cent more. This gives you peace of mind knowing you won’t end up with an invoice 2 or 3 times more than you anticipated, or getting hit with hidden charges or extra hours.

We practice what we preach.
We invest a lot of time and money staying abreast of technology so you won’t have to. We also use the same technology and products internally that we recommend to you. This allows us to develop efficiencies and standard configurations and streamline our services, which ultimately results in you saving money.